PnP

Help Center

Find answers and learn how to get the most from Pen.n.Paper

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Getting Started

New to Pen.n.Paper? Start here.

  • Creating your first account
  • Setting up your child's profile
  • Taking the placement assessment
  • Starting your first tutoring session
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Tutoring Sessions

Learn how to get the most from each session.

  • Choosing your tutor's voice
  • How to ask questions during a session
  • Using the interactive whiteboard
  • Ending and saving a session
See all 5 articles

Photo Mode

Get help with homework using photos.

  • Taking clear homework photos
  • Which problems work best
  • Understanding the step-by-step explanations
  • Saving and reviewing solved problems

Account & Profiles

Manage your family account.

  • Adding multiple children
  • Switching between child profiles
  • Updating account information
  • Changing email or password
See all 5 articles

Billing & Credits

Understand credits and manage payments.

  • How credits work
  • Purchasing more credits
  • Understanding your invoice
  • Requesting a refund
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Technical Support

Troubleshoot common issues.

  • Microphone not working
  • Session keeps disconnecting
  • Tutor audio is choppy
  • Whiteboard not displaying
See all 5 articles

Safety & Privacy

Keep your child safe online.

  • Our safety measures
  • Data privacy explained
  • COPPA compliance
  • Parental controls
See all 5 articles

Learning & Progress

Track your child's improvement.

  • Understanding progress reports
  • What the understanding score means
  • Adjusting difficulty level
  • Curriculum and topics covered
See all 5 articles

Need more help?

Our support team is available Monday through Friday, 9am-6pm EST. We typically respond within 24 hours.

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